GUARANTEE PERIODS CAN BE DIFFERENT ON LOTS AND SOME ARE ASIS LOOK FOR THE ICONS!
24 hour guarantee of items is AVAILABLE when listed as “WORKING”, “FACTORY SEALED” or “NEW” or it has this above icon on the listing. This offer excludes any bulk reseller lots of new items. All other items are sold in “AS FOUND” condition. This is likely a consignor item and you have only 24 hours from the time payment is made before the payment is available to the consignor for withdrawal. Once the consignor is paid out for the item we have no recourse and that means you also would have no recourse as the auction house is not the owner of the item we are just the FACILIATATOR of the transaction (The middle person) we work for the consignors and the sellers as the mediator on all concerns and returns. Item must be returned within 2 weeks and on return We will inspect the item to make sure it meets the return requirements and issue you a inhouse credit that will show on your invoice page and can be used towards future purchases.
If the 7 DAY icon appears on a listing this usually means this is a IN HOUSE item where we have purchased the items and are the seller (or) the consignor has agreed to a longer return period that would freeze the consignors payout for a full week. You can simply return this item within 7 days or at least notify us within 7 days that you intend on returning it and why (See below for how to notify us). We will inspect the item to make sure it meets the return requirements and issue you a inhouse credit that will show on your invoice page and can be used towards future purchases. Not all consignors will be comfortable doing this and most will stick to the 24 hour period so they can cash out each week after the auction pickup. Consignors are often worried the customer damaged an item in transport or they bring home the item and use it heavily for a week and bring it back damaged. This has caused issues in the past so we try to avoid this and therefor most consignors will likely stay with the 24 hour window only. The consignors are responsible for all lost commissions and fees to the auction house if items are returned due to non working or undisclosed issues or improper descriptions.
ASIS items such as BULK LOTS and PALLETS are sold AS IS with NO warranty of any kind, with pallets you will find damaged goods, items that need parts, dead electronics, etc… along with very salvageable items as well and sometimes pallets can be overstock and all new items but that would be mentioned in the listings. We often get parts and items that we have NO IDEA what they are, those often also go into the pallets we sell.
MORE INFO ON RETURNS AND GUARENTEES
Returns are ONLY accepted if the item meets the criteria of either NOT AS DESCRIBED or BROKEN AND DAMAGE NOT SHOW IN PHOTOS OR DISCLOSED. Batteries Including rechargeable batteries may not hold a charge on any item and may need to be replaced. A non functioning battery or consumable such as a battery is not covered under the warranty.
Items listed as “NEW”, “FACTORY SEALED” or “WORKING” that are not in a “BULK” lot are all sold individually have a guarantee of either 24 hours or 7 days so you can bid with confidence! We require the consignors to give our customers a MINIMUM of 24 hours to take the item home, open it, check it out, test it and make sure it is working.
Also…. we do NOT test anything in the store or open boxes that appear to be factory sealed or unpacked.
We HOLD the consignors payout in escrow for a minimum 24 hours then release it to them available for a payout.
HOW TO RETURN AN ITEM
Simply go to the CONTACT US page and open a support ticket to let us know what is wrong with the item. We will then FREEZE payout on that ONE item of the consignors and you will have TWO FULL WEEKS to return the item. If the item does not come back within two weeks the funds will automatically be available to the consignor and we will assume you decided to keep the item asis.
ON PICKUP When you pick up the items please inspect them (especially loose glass or easily breakable items, if you find we missed something important in the description (Wrong model, damage we missed seeing, etc. Please let us know right away so we can save you a trip back to return it.
Do not assume anything, if you require additional photos or info please open a support ticket and ask early in the week (Not during auction close or even the day before the auction runs all week long so please ask earlier in the week)