Yes, They need your USERNAME (The name you log in with – some people use their email address) and your REAL FIRST AND LAST NAME. So that we can verify they have authorization. You do not need to ask us first just make sure the person picking up for you has that information. It helps to pre pay for the items online and book a pickup time roughly around the time they can make it. Were pretty easy going with that it just helps us to know when you anticipate coming so we can make your pickup quicker.